62% of calls to small businesses go unanswered. Business owners and staff are too busy multitasking to always to answer the phone. Unanswered calls lead to a frustrating customer experience and can be a hidden source of lost revenue. The EZ Communication Center provides a simple solution to this problem. The next time your business misses a call, the caller will automatically get a text message from your business apologizing for the missed call and an offer to help. Now you can continue to engage the caller via text.
Webchat Widget to SMS
Web chat has not been ideal for small businesses. You need a dedicated support person to monitor the conversation. Your customer can also navigate away from the website mid-conversation. The EZ Communications Center webchat widget takes the conversation to the customer’s text message so you can engage with them anytime.
Google My Business Chat
Google My Business is the #1 place where customers find you. The EZ Communication Center will activate and integrate Google my business chat and let you speak with potential customers exactly where they are searching for you.